Terms and Conditions
Welcome to our platform. By booking a private charter or open trip service with us, you explicitly agree to the following terms and conditions. Please read them carefully before making a payment.
Popular topic
Booking and Reservation
- All bookings must be made through our official communication channels including our website form, email, or verified corporate WhatsApp.
- A booking is only considered confirmed once a deposit payment has been received and verified by our finance team.
- Guests must provide accurate personal details, passport copies (for international travelers), or ID cards (for Indonesian citizens) for port clearance clearance (Manifest) purposes.
- Changes to travel dates or boat selections after confirmation are subject to vessel availability and may incur additional administration fees.
Payment Policy
- A minimum deposit of 50% of the total charter price is required to secure the vessel and lock the requested dates.
- The remaining balance of 50% must be paid in full at least 14 days prior to the scheduled departure date.
- For last-minute bookings made within 14 days of departure, full 100% payment is required immediately upon confirmation.
Bank Transfer
Account name : PT Wisata Flores Indah
Bank name : Bank Central Asia
Account Number : 7535044635
Swift code : CENAIDJA
Bank Transfer
Account Name : Ronaldus Sudarso
Bank name : Bank Central Asia
Account number : 7535039682
Cancellation and Refund Policy
- Cancellations made more than 30 days prior to departure will receive a full refund minus a 10% administrative and handling charge.
- Cancellations made between 15 to 30 days prior to departure will result in the forfeiture of the 50% deposit payment.
- Cancellations made within 14 days of departure or no-shows on the day of the trip are strictly non-refundable and will be charged at 100% of the total price.
- In the event that a guest wishes to shorten their trip duration while onboard, no partial refunds will be provided for unused days.
Force Majeure and Weather Alterations
- The Captain holds ultimate authority over the vessel route and may alter the itinerary at any time to prioritize passenger safety.
- If the Indonesian Harbor Master (Syahbandar) or Komodo National Park authority refuses clearance due to extreme weather, waves, or natural disasters, the trip will be postponed.
- In case of cancellations driven by force majeure before departure, we will offer alternative dates or a credit voucher valid for 12 months.
- We are not liable for any secondary financial losses incurred by guests due to weather delays, including missed flights, hotel bookings, or subsequent travel arrangements.
National Park Fees and Surcharges
- Listed charter prices exclude Komodo National Park entrance fees, trekking fees, government retributions, and ranger guide fees unless explicitly stated in writing.
- National Park fees must be paid in cash Indonesian Rupiah (IDR) prior to departure or collected by the tour guide onboard based on actual park regulations.
- Any sudden changes or increases in government taxes or national park fee policies will be passed directly onto the guests.
Passenger Responsibility and Conduct
- Guests must strictly follow all safety briefings, vessel regulations, and commands issued by the Captain and crew members during the voyage.
- Littering, damaging coral reefs, stepping on marine life, taking natural souvenirs, or provoking wild animals (including Komodo dragons) is strictly prohibited by law.
- Illegal drugs, contraband, dangerous weapons, and unauthorized hazardous materials are absolutely forbidden onboard the vessel.
- The crew reserves the right to terminate a guest’s trip immediately without refund if their behavior is deemed illegal, abusive, or dangerous to other passengers or crew safety.
Limitation of Liability and Insurance
- We strongly advise all passengers to purchase comprehensive travel and medical insurance covering marine activities, snorkeling, and emergency evacuation prior to arrival.
- We are not liable for any personal injury, sickness, loss of life, or property damage sustained during the trip unless caused directly by gross negligence of the vessel crew.
- Guests are financially responsible for any damage caused to the vessel property, cabins, styling decor, or water activities gear (such as paddleboards and snorkeling masks) due to careless use.
Digital Media Rights
- We reserve the right to use any photographs or video footage taken by our crew during the trip for promotional, marketing, or website gallery use.
- Guests who prefer complete privacy can opt-out by informing the tour guide or management in writing prior to the departure of the vessel.
Q: What is the difference between an Open Trip (Sharing) and a Private Trip (Charter)?
A: An Open Trip is a scheduled departure where you book individual cabins and share the vessel with other travelers—perfect for solo travelers or couples. A Private Trip means you charter the entire vessel exclusively for your group, allowing you to completely customize the itinerary, pace, and daily schedule.
Q: What amenities are included in the cabins?
A: All our guest cabins feature individually controlled air conditioning (AC), hotel-grade bedding, clean linens, towels, and an en-suite private bathroom with hot/cold freshwater showers and essential complimentary toiletries.
Q: Is there Wi-Fi and electricity available onboard?
A: Yes, we provide 24-hour electricity with standard European/Indonesian 2-pin round sockets. Complimentary Wi-Fi is available onboard; however, please note that internet connectivity can be unstable or completely unavailable (blank spots) in remote areas of the Komodo National Park.
Q: When is the best time of year to visit Komodo?
A: The prime sailing season runs from May to September, offering sunny skies, calm seas, and excellent underwater visibility. July and August are peak tourist months.
Q: What are the standard boarding and disembarkation times?
A: On Day 1, boarding typically begins between 09:00 AM – 10:00 AM WITA. On the final day, the boat returns to Labuan Bajo Harbor around 11:00 AM – 01:00 PM WITA. We highly recommend booking an arrival flight landing before 09:00 AM on Day 1, and a departure flight after 02:00 PM on your final day.
Q: Can the itinerary change during the trip?
A: Yes. Guest safety is our absolute priority. The captain and cruise director may adjust the route or sailing schedule at any time due to changing weather conditions, sea currents, wind speeds, or official port authority (Syahbandar) regulations.
Q: What is included in the package price?
A: The price includes accommodation onboard, 3 to 4 freshly prepared meals daily (breakfast, lunch, afternoon snacks, dinner), free-flow mineral water, coffee, and tea, snorkeling gear (mask & fins), life jackets, documentation services (depending on your specific package), and airport or hotel transfers within Labuan Bajo.
Q: What is excluded from the package price?
A: Exclusions include flights to/from Labuan Bajo, Komodo National Park entrance fees & local government retributions, personal travel insurance, alcoholic beverages, soft drinks, scuba diving gear rentals, and voluntary tipping for the boat crew (crew tipping).
Q: Why are the Komodo National Park entrance fees charged separately?
A: National Park regulations and government tariffs are subject to sudden changes without prior notice. Additionally, government rates vary significantly between Indonesian Citizens (WNI) and International Visitors (WNA), as well as between weekdays and weekends/public holidays.
Q: What is your cancellation and refund policy?
A: The down payment (DP) is strictly non-refundable. If a cancellation is requested by the guest less than 30 days prior to departure, all payments made are forfeited. However, if the trip is canceled by our management due to severe weather restrictions or port closure (Force Majeure), we will prioritize rescheduling options or offer a refund according to our terms.
Q: Is the liveaboard trip safe for children, seniors, or non-swimmers?
A: Absolutely. We maintain high safety standards with international-grade life jackets available for both adults and children. Our experienced tour guides and crew members will closely escort and supervise guests during swimming, snorkeling, and land trekking activities.
Q: Can you accommodate dietary restrictions or food allergies?
A: Yes, we can accommodate various dietary requirements, including vegetarian, vegan, gluten-free, or specific food allergies (such as seafood). Please notify our booking team of any dietary needs at least 7 days prior to departure.
Q: Is this a dedicated Scuba Diving trip or a Snorkeling/Leisure trip?
A: Our standard packages are designed for leisure and snorkeling. If you wish to scuba dive, please inform us during the booking phase so we can arrange additional dive tanks, diving permits, dive gear, and a certified Divemaster to accompany your group.